down the avenue: Zappos' Rob Siefker Talks Call Centers & Culture

FAVORITE QUOTES

Only Those Who See the Invisible, Can Do The Impossible
The Age of your Heart is the Age of what you Love - Marcel Prévost
Tell me and I'll forget. Show me and I may remember. Involve me and I'll understand.
When one door of happiness closes, another opens; but often we look so long at the closed door that we don't see the one opening before us. -Helen Keller
The sole meaning of life is to serve humanity. -Leo Tolstoy
Nothing makes us so lonely as our secrets. -Paul Tournier
They may forget what you said, but they will never forget how you made them feel. -Carl W. Buechner
Just trust yourself, then you will know how to live. -Johann Wolfgang von Goethe
The foolish reject what they see, the wise reject what they think
Imagination is more important than knowledge - Albert Einstein
When you realize nothing is lacking, the whole world belongs to you - Lao-tzu
The world surrenders to a quiet mind
It is a funny thing about life: If you refuse to accept anything but the best you very often get it - Somerset Maugham
"At the moment of commitment, the universe conspires to assist you." Goethe

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January 20, 2011

Zappos' Rob Siefker Talks Call Centers & Culture

I was at Zappos earlier this week and not only did I chat with the blogging team in their official blog bus, but I also had an opportunity to connect with the Senior Manager of the Customer Loyalty Team (aka, the Call Center), Rob Siefker. I found Rob Siefker sitting smack in the middle of the Learning Center, an example of how informal the corporate culture is at Zappos.