December 27, 2012
Paul Gillin's Attack of the Customers: Don't Be A Victim
I now have a copy of Paul Gillin's book Attack of the Customers, available on Amazon, which I'll dive into just after CES. The jist of it is how customers are rising up to have their voices heard: Why critics assault brands online and how to avoid becoming a victim.
He raises the point that an attack from a customer or a flurry of customers can go global and viral ina matter of hours, not days or weeks. The impact to a big brand once something negative goes viral can be traumatic.
Attack of the Customers explains how social media can be used to destroy as well as to build. It offers actionable strategies to prevent and prepare for disasters before they strike a company, demonstrating ways that creative engagement can turn critics into raving fans.
Read an excerpt from the book Gillin published many months ago before the book was published using the example of when Procter & Gamble announced the most significant technical advance in disposable diapers in a quarter century. The new Dry Max line featured an absorbent gel that improved diaper efficiency while cutting materials and costs by 20%.
He uses real examples from some of the biggest brands today. He asserts that customers complain because they care and when they care, you can turn a disaster or potential one into a positive outcome using social media and other effective ways to communicate online.
Additionally, Paul's blog post on the book's unveiling offers a discount code for 30% off.
November 18, 2012
Sprinklr's e-Book of 30 Essays on "Social at Scale”
The eBook provides advice from social media leaders on how to scale social media in the enterprise world.
I was invited to participate with 29 others, including Rohit Bhargava, Mitch Joel, Chris Brogan, Jason Falls, Joseph Jaffe, David Meerman Scott, David Armano, Peter Shankman, Mack Collier, Michael Brito, Jay Baer, Edward Boches, Nilofer Merchant, Ted Coine, David Weinberger, Shelly Palmer, Mark Earls, Augie Ray, Brett Petersel, Ted Rubin, Sarah Evans, Jeff Bullas, Amy Vernon, Matt Dickman, Thomas Baekdal, Venkatesh Rao, Richard Stacy, Hugh MacLeod, and Doc Searls. Sprinklr termed the group the “Social Media Dream Team”. Go figure.
Aside from insights, there are also tips, useful checklists and a “readiness assessment.” Download the ebook here.
April 10, 2012
LocalSocial: The Bridge Between Mobile, Proximity Marketing & Great Deals
LocalSocial is all about the bridge between mobile and proximity marketing. Targeting business owners, retailers, merchants and venue owners, they're trying to make it easy to create offers and loyalty points rewards that can only be unlocked on the premises.
The goal of course is to drive footfall, repeat visits, and provides deep insight and social context for new and existing existing visitors. It turns anonymous walk-ins in to real people, enabling merchants to better engage with your customers in a way that's convenient and fun for them.
What they're doing is not new, but it is relevant and it is tapping into a massive market, one which a ton of players are banking on the fact that the power of proximity and location mapped with interests and culture will be a goldmine for brands.
LocalSocial's proximity framework uses Bluetooth and other technologies to detect physical proximity to other people and devices to enrich user experiences using multi-player games and marketing apps, presumably useful ones that will provide value to consumers not detract.
Here's How it Works:
Say you run a pizza takeout restaurant, a hair salon, coffee shop, pub or convenience store, LocalSocial allows you to create custom special marketing offers, ads and deals customers can 'grab' on their phones in real-time, so you can better engage with new and existing customers nearby.
The business model is pretty simple and makes sense. There's obviously inherent value in customer data, particularly data on a customer when they're close to your shop. Data this 'targeted' and 'relevant' can increase your customer base and turn existing ones into extremely loyal and "sticky" fans.
Essentially, businesses pay a monthly fee to participate in the network and a little extra for premium analytics.
Brands and Advertisers are already paying for this kind of data and analytics yet may not have the most accurate "proximity" and "behavior" figures. LocalSocial has a compelling "GridView" so you can see deals arranged by shop. What's most useful here however is that "proximity" is flagged, so that as a user, you know which shops are “right here, right now” and have offers of interest and value to you precisely at the time you're nearby.
If you're a retailer or small business, the service seems like a no brainer to check out, particularly if you have locations in various regions. are simply trying to drive more traffic to one of them or your only one.
If you're a Foursquare user or a "social media app" addict, it seems like you could just get hooked. After all, deals just might be more interesting and lucrative than what is being offered in the "fluff" pipeline today. If you're not an early adopter but just thrive on a good deal, it's also an interesting concept.
Remember that the company is still small and hasn't yet expanded to global cities, so give them time to expand their network before you get frustrated that they're not yet available in your country or city yet. The idea however holds a great deal of promise so keep an eye out for their updates and 'new market announcements.' LocalSocial is a very promising start-up with a mobile solution that offers something of value to both customers and small business.
April 10, 2012 in America The Free, Client Announcements, Europe, On Branding, On Geo-Location, On Mobile & Wireless, On Technology, PR & Marketing, Social Media, WBTW, Web 2.0 | Permalink | Comments (0) | TrackBack
January 17, 2012
Statf.ly Simplifies Social Monitoring, Engagement, Reporting & Storage
Statf.ly, a social media management and analytics company just added new quick-switch multi-profile management and unlimited reporting. Targeted to brands and agencies managing brands, new features include team collaboration, unlimited report generation with data point annotation, real time search for both Twitter and Facebook and social data storage for up to one year.
Statf.ly enables users to store Twitter and Facebook history, keywords, and report annotations for up to one year, which is valuable for generating more compelling long term analysis, in depth quarterly reports and annual strategy reviews.
November 28, 2011
Israel On Destination Branding: Giving a Place its Human DNA & Voice
Ido Aharoni of New York's Israel Consulate (aka @israelconsulate) spoke on the BrandsConf stage in late October about a project they did to "humanize" Israel.
They conducted something they refer to as the "House Party" study where they had survey participants create images of what they saw in the "house" of various countries around the world, including Israel.
For example, in the Brazil house, there were images of parties and dancing, in France, symbols which represented romance, Las Vegas, images which represented sin. In the Israel house, there were no images of women and children, but of guns and military.
People were not describing normal every day life in Israel, a clear indication that they had a global perception issue, one which could be rectified with clear communication and engagement to educate people on what Israel was as a "destination brand."
He asked us, if Tel Aviv were a person, would it be a male or female, skinny or fat, fun or serious? "It's important first to learn how your customers perceive you, what they see as your strengths, your weaknesses and your core values," says Aharoni.
Every place has a personality and a DNA and how you determine what it is versus what you want it to be is generated through multiple sources of research, not just one.
For them, they wanted to create a "celebration of core values" for Israel, such as hoping, connecting, family and creating. As a result of the survey and "House Party" study, thjey identified six core areas that were relevant all over the world within the realm of humanizing through broader niche conversations:
1. Hi-Tech and Science
2. Lifestyle and Leisure
3. People and Heritage (diversity). How many people know that there are so many cultures living in Israel -- from Somalia, Ethiopia, Ecuador, Colombia, and Egypt among countless others?
5. International Aid
6. Culture and Arts
He says that they believe in the future of micromarketing, i.e., narrative over argument, engagement over dictation....humanization through targeted exposure events.
Finishing his talk, he emphasized the importance of identifying how you're perceived as a destination brand so you understand where it fits globally vis a vis others. "It's competitive out there," he notes and place branding is not just one country versus another, but it's also perception of a place between counties, cities and regions."
And adds, micromarketing will be key to engaging with your influencers in a world of social media, emphasizing what your core beliefs are, which translate into your brand voice, in their case, a destination "brand" voice.
November 25, 2011
Branding: Unique Voices & Humanization of the Web
Brands are trying to figure it out and get their "head around" community. Yet, community managers don't necessarily communicate with corporate marketing or PR. Someone said on a panel at BrandsConf in New York City in late October that customer service doesn't belong in PR.
I thought, are you kidding? If PR doesn't care about the customer, then companies are hiring the wrong PR people. If PR doesn't live and breathe to make the customer happy because it's something that makes their hearts sing, then they're not in the right job. PR should be instrumental in shaping that "human voice" on the web.
How do brands arrive at their human voice on the web? Dan Neely (@dneely40) CEO at Networked Insights, IBM's Ed Abrahams (@ibm), Oglivy's SVP of Digital Influence Gemma Craven (@gemsie), Jeff Simmermon (@jeffTWC), Director of Digital Communication, Time Warner Cable and Rachel Tipograph (@racheltipograph), Director, Global Digital and Social Media at the Gap discussed highlights, lowlights and provided some of their own tips and lessons learned.
Says Jeff, "The data is just about how stories get told. There's a story that your customers are trying to tell you and when you listen, then you deserve to tell a story back. If effective, you can either be a hero or a loser."
Says Ed, "Your marketplace will tell you what your value is. Secondly, stay true to your beliefs and third, do not be defensive, but rather use that feedback as leverage."
Says Dan, "Make sure your goals are wrapped up in business metrics, not social media metrics. Be real and listen for what your customers want, integrating that into your plan."
Says Rachel, "Define your shared interest in your community and listen to what they want, then deliver that to them."
November 03, 2011
What is REAL Influence? Will Klout & Other Tools Define & Control You or Will You Define Them?
There's been so much buzz -- on and offline -- about Klout's decision to unveil a new formula which supposedly recalculates scores more accurately, the result of which brought most people's "popularity" scores down a few notches, including my own.
While I think what the guys over at Klout are trying to do is admirable and truth be told, we need really smart analytics and measurement tools to break through the noise, what we have today simply isn't accurate enough or "whole" enough to give us the real truth on who's influential and more importantly, in what circles and why.
Wouldn't it be more interesting to know who had a Klout score of 80 in food and wine, 80 in social media, 80 in fashion, 80 in politics and so on?
Wouldn't it also be more interesting if tools like this took into consideration a person's offline influence as well as other things they may have done, such as a bestselling book or created a program that made an African village sustain itself?
Part of the issue is that we're early and all of the vendors trying to innovate in this area are trying to figure it out. I spent time talking to Klout's CEO and founder Joe Fernandez in Dublin recently at a web conference and I think he's a great guy who's trying to do the right thing.
I jokingly complained that I've seen 21 year olds who are new to social media, new to Twitter and new to business whose Klout scores have been higher than mine on some days. There are many things they take into account when dishing out a Klout score, including the level of engagement. Crikey, if you're my niece's age and have thousands of Facebook friends who have a ton of time on their hands and can chat away all day with their friends, regardless of how big the circle is, then no doubt, that online "activity" gets engagement brownie points which goes into the Klout analysis.
While engagement could be high in this 'circle', it is its own ecosystem and the real question is: will this voice influence a certain number of people to buy a certain product or take a certain that builds brand awareness?
I have 3 Facebook pages attached to my name, all of which are mine, but I don't get credit in the Kloutsphere for any of them because they can only give you points for one Facebook account - your personal one. When I asked Joe about this, he had a logical explanation. There are far too many people managing a celebrity or brand's Facebook fan page and they shouldn't get credit for that level of influence when the page is about someone else. Fair enough. But what about those whose Facebook pages are legitimately connected to themselves? Small business owners would also fall into that category.
Yet, despite the fact that the numbers aren't accurate or "whole," tons of vendors and brands are jumping into the lions den and testing things out. Frankly, there's nothing wrong with that. With every evolution and revolution, you need to learn by trial and error just like we did with email after fax, blogging after websites and Twitter after AOL IM.
One of my issues is how much credence we (as an industry) give these early tools and how much of a time waste they are for so many I know including me at times before I kick myself back into perspective, nevermind the cultural impact which has quite honestly turned into a popularity contest. I feel as if everyone is competing to be Ken or Barbie and we're back to high school behavior in a way that's not healthy.
Scores are one way for brand marketers and PR folks to create a list of targeted bloggers and tweeters they can go after, aka a list of the most influential voices who must hear about their product or service. I get it as I've been on the pitching line - both in front of it and in recent years, on the receiving end with We Blog the World.
As Geoff points out, the most influential people in any given sector aren’t necessarily on social media. They hire other people to serve as community managers. As one example, Klout only gives President Barack Obama an Influence Score of 48.
While we do need analytics and tools for measuring, they need to take offline influence into consideration as well as more complex elements and texture that can extracted from people's social graphs.
It's time to bring in the socialogists and anthropologists. One of the best talks I've heard in awhile on a Web-something stage was in October at Web 2.0 Summit by Intel's Genevieve Bell, an Australian born anthropologist and researcher. She is the director of Intel Corporation's Interaction and Experience Research and her talk was begging the question: what if we built data for humans rather than devices?
Looking at data from an anthropoligical and "human" perspective (bring on more women please), means that we can take the science out of the analytics just long enough to get the pieces that make up the multiple facets of what makes someone who they are into the "measurement" pool.
Christopher Poole (aka @moot69 on Twitter) also raised the point at the same conference that who we are online may not necessarily be who we are offline. In other words, my social graph online may be very different from who I am in my personal life or frankly want to be...the games we have to play with social media to be part of the conversation -- authentic voice or not -- in order to keep up with metrics and measurement are currently robotic and linear at best.
Relationships are what really matter and building them take time. I've been working on (yes, while I LOVE it, it's work and takes time), building relationships for over twenty years and yet, my Klout score is lower than someone who's barely been in business or is even old enough to have a relationship with someone longer than a few years of their adult life.
Geoff also refers to this in his post: "without a relationship, it would be extremely hard to get that high scoring influencer to invest energy into your effort. Instead you would have to focus on the magic middle and build your own influence from the ground up."
Gavin Heaten refers to Granovetter’s “strength of weak ties”. While the original post is now a few years old, his point is still relevant. "Social influence and its impact on action is determined by a large number of “weak ties”. So those blogs which are built around an identity which is well-known to its audience (strong ties) is less likely to carry social influence."
Yet, buzz agents, PR people, marketers and large brands are deciding who's influential or beyond that, who can move their brand or sell products inside that brand....all based on these scores.
I went to the Travel Blog Exchange (known among those in the biz as TBEX) in Vancouver for the first time this past year and it was loaded with travel vendors, resorts, hotel chains, restaurants, retailers and more vying for travel blogger's time and ultimately "ink."
While I spend a few hours a day nuturing a travel and culture blog, I also run a business. Many of these bloggers are doing this full time so are spending a lot of time gathering content from the world's most popular destinations and there is an inherent value in that. Yet, many of these 21-25 year old bloggers are enjoying free trips around the world on some brand's dime based on Klout scores and other things like it.
Fair enough, trust me, I wish blogging were around when I backpacked through SE Asia, Australia, Africa and Europe when I was 22. But I think some other form of value will be necessary in the future as online publishing is being rewritten.
I often wonder if I were blogging and tweeting at 22, whether I would have spent less time chatting with a villager next to a fire on some remote mountain had I been loaded down with technology? When I went on those adventures, I wore nothing but a mid-sized rucksack on my back and an old Fujica AX3. My main consideration was making sure my film didn't get roasted in the Southeast Asian sun or when I went through security lines at airports.
Today when I travel, Foursquare and Twitter (via Hootsuite) are close companions. I often tweet in real time as I'm walking down an escalator and see something interesting and at times, can get so wrapped up in following streams, that sometimes I forget to have a conversation with the guy from Chicago or Tokyo standing next to me.
It's far too easy to get caught up in check-ins, status updates and Klout scores and there's no one who can disagree, that its addictive. It's precisely what makes gamification a godsend to marketers today. And yet with all these distractions, what are we losing and are we forgetting what "real influence" and "real relationships" are in the process?
Refer to my Google+ blog post which talks about data overload and over consumption.
Two decades ago, I would have had a Klout score of zero in the travelsphere and yet by the age of 25, I had been to more places than many travel writers at magazines and newspapers I met along the way.
I didn't spend any time building relationships with influential 'travel sources,' but with the locals I met en route and here is where I captured magical stories, most of which were written down in an old fashioned diary every night by a fire or from a rickety bed.
I would argue that in a world where the lines between marketers and content creators and publishers are muddy, that large brands should ask for more than a little link love, or a certain number of tweets. How about strategic feedback based on years of valuable insights, experience and perhaps connections to people where both sides benefit in a mutually positive way? Airlines take note. It's not rocket science, it's called listening to your customers, and not just those with high Klout scores. Pay attention to what customers are saying -- on and offline -- and implement changes so they're singing your praises alongside your marketing department.
Another example of a missed opportunity for "influencer collaboration". This past summer, I was flown out to a conference with about six other bloggers and while I was given hashtag and Twitter data as well as the program in advance, I had no knowledge of who was attending the conference so I could connect with people who shared similar interests and passions in advance.
Imagine the power of my writing a story about the work of a few of the attendees as well as their speakers? Ammunition for selling tickets the following year, especially if a new initiative formed as a result.
At events where everyone is interesting and has a story to share, the magic of what can be discovered doesn't always happen on the stage. 90% of my best stories are gathered off the stage and compelling input is often found from those who are not asked to speak or haven't written a book.
And, did those speakers who authored books know the bloggers and journalists who were attending? They should have known in advance so they could have taken the opportunity to send us a copy of their book to read before their presentation. Insights would have been much deeper and after-the-talk conversations much more powerful.
Sure, we all could have done our own homework and sure, if we were interested in a particular speaker over another, we could have proactively ordered their book on our own. That's not my point. In a world of over data and over pitching, we need aggregators and curators, and human ones are often the most powerful ones.
Proactively faciliating those connections in a way that is more powerful and intimate increases the likelihood of more stories, especially ones may include more depth and texture.
I think that marketing and PR people have to not only become content creators on multiple channels but also strategic faciliators, aggregators and curators as well. I also think that asking bloggers, tweeters and other online influencers for input into their processes, products, services and ways of communicating will be critical to making this new ecosystem purr.
Events like TBEX for the travel industry, BlogWorldExpo for bloggers and social media addicts, TED for those who thrive on ideas and innovation, DAVOS for those who are participating in the global economy in some way, the national auto show for those who live and breathe cars and thousands of others were created for a reason. Sure, someone thought of an event that would draw people together including sponsors and they could profit from the outcome.
But the real draw for those who attend, even those who fork out the money to host, is the networking and the value of that "in-person" networking over the years. It was one of the reasons people were so upset when COMDEX died, the largest computer show of its kind in the U.S., an event that drew together anyone and everyone who mattered in the industry once a year in the ugly sprawling city of sin Las Vegas.
There, we built a community, and old timers still talk about memories they shared -- in the flesh, not online -- where stories, drinks, food, dancing, ideas, demos and deals were all shared. TED is a great example of a community which has been created both on and offline, and now extended through TEDx events throughout the world.
Relationships are built by investing time in people. In Dublin recently, a group of us were brought to the Irish President's residence and a day earlier, we all listened to the Trinity Orchestra at a college older than the U.S. - there's nothing in an online world, social influence or not, that can take away from those shared memories and moments, some of which may have showed a precious vulnerable side to someone you dare not share online for online is not where that "exchange" belongs.
A deeper dive into what really makes up influence, which includes trust, will improve the current ecosystem we now embrace. It may also change the cast of characters we currently hold in high esteem when honesty, real openness and "human influence" replaces old schoolXYZ networks that keeps things in status quo, maintaining the same dozen voices we hear from again and again, particularly in the online publishing world.
Here, Geoff is spot on when he says "when we focus on influence rankings — tools that quantify a media form’s participants like it was run by journalists — we walk away from the basic truth about these particular types of media. They are relational. They are SOCIAL media.
So, by focusing on lists and not dialoguing and adding value through relevant content and investment, a practitioner is not present. Their effort is bound to have fundamental weaknesses. Building relationships in real life at events, meetings, and through social media are the ways to cultivate better influence.
And oh man, I love his ending: "what is the real reason to quantify big social media influencers? If relationships are your desired outcome, why waste time?"
We've paid so much attention to data for data sake and the last century has paid an unfair advantage to scientific knowledge and stats, that we need to rewrite the rules of what holds value in and out of the boardroom. Francis Cholle in his book The Intuitive Compass takes 223 pages to tell you why our intuition (the quadrant which is defined by relationships and creativity) is critical to succeeding in the next century. (book review coming on We Blog the World before the end of the year in the Books category).
A fundamental question to think about is this: will Klout & other measurement tools like it define and control you or will you define and control them? If we are to innovate, shouldn't we step up and tell the data what really matters? In a Genevieve Bell world, we'd start with humanity and relationships and build up and out from there.
Photo credits in order of appearance: Garagehangover, Obama shot unknown, John Ryan & Associates, a Facebook stream, Selfleadership.com.
November 3, 2011 in America The Free, Europe, Magic Sauce Media, On Blogging, On Branding, On Geo-Location, On Innovation, On Journalism, On People & Life, On Social CRM, On Technology, On the Future, PR & Marketing, Reflections, Social Media, WBTW, Web 2.0 | Permalink | Comments (0) | TrackBack
September 08, 2011
ConAgra Bait & Switch PR Stunt: What Was Marketing & Ketchum Thinking?
Of course it's a bait and switch and not a good one. They're food bloggers and you serve them processed boxed food from a "brand" when they think they're getting a hand-made meal by a well known chef? Who wouldn't be pissed and rightfully so?
I kept thinking throughout - their marketing team should be canned for SO not getting how off color this is not to mention off target.
The article below is reposted from the New York Times and Peter Shankman is SPOT ON - Ketchum should have known better. This is ethics 101 folks...ethics 101. Bait and switch is uncool for any marketing campaign but with bloggers who are going to WRITE about their experience. WHAT WERE THEY THINKING?
In August, food bloggers and mom bloggers in New York were invited to dine at an underground restaurant in a West Village brownstone run, apparently, by George Duran, the chef who hosts the “Ultimate Cake Off” on TLC.
Sotto Terra, the invitation said, was “an intimate Italian restaurant” where attendees would enjoy a “delicious four-course meal,” Mr. Duran’s “one-of-a-kind sangria,” and learn about food trends from a food industry analyst, Phil Lempert. The invitation continued that upon confirming — for one of five evenings beginning Aug. 23 — bloggers would receive an extra pair of tickets as a prize for readers and that the dinner would include “an unexpected surprise.”
The surprise: rather than being prepared by the chef, the lasagna they were served was Three Meat and Four Cheese Lasagna by Marie Callender’s, a frozen line from ConAgra Foods. Hidden cameras at the dinners, which were orchestrated by the Ketchum public relations unit of the Omnicom Group, captured reactions to the lasagna and to the dessert, Razzleberry Pie, also from Marie Callender’s.
“Our intention was to really have a special evening in a special location with Chef George Duran,” said Stephanie Moritz, senior director of public relations and social media at ConAgra.
“The twist at the end was not dissimilar with what brands like Pizza Hut and Domino’s have done in the recent past with success,” she said, referring to hidden-camera advertising campaigns. ConAgra expected to use the footage for promotional videos on YouTube and its Web site, and for bloggers to generate buzz when they wrote about being pleasantly surprised.
But it was the marketers, not the diners, who were in for the biggest surprise.
The hidden camera is a staple in commercials, from Folger’s ads in the 1970s and 1980s where diners in upscale restaurants unknowingly enjoyed instant coffee instead of the house brew, to more recent Pizza Hut ads, where diners, again in upscale restaurants, unknowingly enjoyed pasta from Pizza Hut.
But while consumers tend to laugh along with the ruse, ConAgra was about to learn that bloggers, who often see themselves as truth-seeking journalists, find the switcheroo less amusing, especially when it entails them misleading their readers beforehand.
“Our entire meal was a SHAM!” wrote Suzanne Chan, founder of Mom Confessionals, in ablog post after the event. “We were unwilling participants in a bait-and-switch for Marie Callender’s new frozen three cheese lasagna and there were cameras watching our reactions.”
On FoodMayhem.com, a blog by Lon Binder and Jessica Lee Binder, Mr. Binder wrotethat during a discussion led by Mr. Lempert before the meal, Mr. Binder spoke against artificial ingredients while Ms. Binder mentioned being allergic to food coloring. When the lasagna arrived, Ms. Binder was served a zucchini dish, while Mr. Binder was served lasagna.
“We discussed with the group the sad state of chemical-filled foods,” wrote Mr. Binder. “And yet, you still fed me the exact thing I said I did not want to eat.” (Among the ingredients in the lasagna: sodium nitrate, BHA, BHT, disodium inosinate and disodium guanylate.)
On the evening she attended, Cindy Zhou wrote on her blog, Chubby Chinese Girl, that during the pre-meal discussion, she “pointed out that the reason I ate organic, fresh and good food was because my calories are very precious to me, so I want to use them wisely.”
She continued, “Yet they were serving us a frozen meal, loaded with sodium.” (An 8-ounce serving of the lasagna contains 860 milligrams of sodium, 36 percent of the recommended daily allowance.)
“I’m NOT their target consumer and they were totally off by thinking I would buy or promote their highly processed frozen foods after tricking me to taste it,” Ms. Zhou wrote.
As negative comments on blogs, Twitter and Facebook grew, ConAgra canceled the fifth evening and vowed not to use the hidden-camera footage for promotional purposes.
“Once we sensed it was not meeting attendees’ expectations, that’s where we stopped, we listened and we adjusted,” said Ms. Moritz, of ConAgra.
For the rest of the article, click here.
June 23, 2011
Facebook Adsales Says Brands Are Over-Obsessed With Fans? Perhaps It's That They Don't Understand Their Fans
Facebook Adsales chief says brands are over-obsessed with fans. Hmmm, perhaps on the surface that may be true, but....
My thoughts? It's not that brands are over-obsessed with fans, it's that they don't understand their fans and suddenly social media is showing them a way to really BE connected to them in ways that frightens them.
It's almost like urban meets the rural village and both throw up their hands and say now what?
It's always been about the village and the community which makes up and gathers around that village. Brands NEED that village. They love you or they don't. Give them a reason to...
June 22, 2011
So Why & How Does Sesame Street TWEET?Sesame Street presented at the 140 Conference in New York last week, giving the audience a taste of why they tweet, what they tweet and how their community differs from engagement to watching behavior. They sometimes have Sesame Street characters tweet using the characters personalities to draw long-time fans in. Below is a video clip I took of the presentation.
Here is a colorful Webdoc taken that paints a picture of the Sesame Street story while incorporating a nice thumbs up for the 140 Conference through inclusion of a tweet they did about the event on-site. The above video could have easily been incorporated in this Webdoc or any other content the Sesame Street team wanted to include to share an angle or tailor a story.
Disclosure: I provide some consulting to the Webdoc team.