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August 14, 2005

No More Degrees of.....Please

I loved Lance Ulanoff's Six Degrees of Who Cares column in PC Magazine. I've actually been thinking of writing an entire blog post about LinkedIn and related services for awhile now, particularly after a recent incident.

I've often been described as a 'gatekeeper' by industry pals and for those of us who live our lives as "Human LinkedIns," a service that does the same thing becomes a filtering nightmare. As Lance points out, people are starting to abuse the system by sending out invites to people they have never met, so they can grow their network.

Sadly, I have nearly 1100 contacts and know everyone except for one person in Europe, who after a few email exchanges, I decided to link to for a client related reason. The issue is not that I know everyone, its how well I know them.....some I met at a conference once or twice and others I've known for 10+ years or longer.

I don't have time to rank each one of them as they come in or as I invite them....nor should I have to. (although its a great way for others to know who's in the inside circle....yes this is of value, but I don't want everyone knowing who I'm close to and who I'm not).....

I met someone briefly at a conference recently and while I had a nice dialogue with her and felt comfortable 'enough' to link to her via the LinkedIn network, I wasn't so comfortable connecting her to a reporter at the WSJ or NY Times, which is what she requested within moments of us being 'linked.' It was an awkward moment because the rejection was taken personally. It made me want to 'link no more.' That and the fact that I receive about 25 LinkedIn requests every day.

I need to hire an assistant just to deal with my LinkedIn requests....that or offend people by either not responding or at times, saying No I'm not comfortable forwarding this along. Obviously it depends on what the request is but more importantly, how well I know them and who I'm connecting them to. An introduction can be powerful and shouldn't be taken lightly. I value the people I've met in the industry over the years but understand that there are parameters and something called boundaries that I need to respect.

LinkedIn is a valuable tool, but let's not abuse it please. And....rejections 'should not' be taken personally. Over time, as relationships develop, additional opportunities arise for new introductions. How is this any different from someone picking up the phone and asking a favor? I wouldn't ask the same favor from someone I talked to at a conference for an hour that I would from someone I worked with in three companies.

That said, it doesn't mean if I talk to an engineer with a strong background in collaboration tools at a conference for two hours, that I may not introduce him to a company who may in fact be looking for someone with a related background.....I cannot recommend him, but I may make the introduction. I may not. Doesn't it depend? Doesn't everything in business and life depend?

Says Lance as he references his and Ben Gottesman's experience: "we've both recently been victims of people in the LinkedIn networks who were trying, by sending invite e-mails through the service, to enlarge their own networks for some kind of personal or business gain."

Note he uses the word victim. If people continue to abuse the service, we'll all start to feel like victims. Do I invite people I don't know 'all that well' to join the network? Sure, because there is value in doing so....and hopefully by realizing what is similar and where there are mutual passions, we can continue a dialogue, more likely make that lunch date happen and hope to grow the relationship over time.

"Real networking - meaning authentic networking" takes time. Years. Trust me, I've but thousands and thousands of hours into it over the last two decades. And it never stops. For us gatekeepers and 'human linkedins,' networking becomes an integrated part of our lives. We live, think and breathe it. For me, its largely because I'm genuinely interested in people and seeing new ideas, companies and relationships flourish because of a connection that leads to another connection or idea and so on.

Adds Lance about some of the people who have contacted him...."Often they don't even bother to rewrite LinkedIn's boilerplate greeting text. So the e-mail invite sounds robotic, cold, and patently uninviting." Because of this, he feels that LinkedIn's approach is invasive.

It doesn't have to be, depending on how people use it, but sadly abuse is taking over, just like spam did with email. People who use this formal template approach with LinkedIn are the ones who will eventually 'kill the value' of and use of this kind of social and business networking service.

I really related to his last comment: "In LinkedIn I have just 11 connections, but 114,000+ people in my "network." I have just three friends on Friendster, but over 1,100 "three-degree" connections. These numbers do not encourage me; instead they make me feel a little empty inside." Here here Lance. I have close to a million people in my so called network and it makes me feel a little empty inside too.

August 14, 2005 in In the News, On Technology | Permalink

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Two thought-provoking posts this week by two bloggers whose opinions I value have got me thinking about the pros and cons of connecting via business-focused social networks, and mirror some experiences of my own with LinkedIn. Last weekend, Renee Blodgett [Read More]

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Comments

Two things:
- If you don't feel comfortable forwarding a particular request, then you should feel free to do so. What I am doing sometimes in these occasions is to offer a suggestion regarding an alternate way of reaching that person, or someone else in the same company (typically in the case of a senior executive).
- If you don't feel like representing someone, then you should not like to him/her. This is why I have raised my "linking standard" above the simple "we have met in the past".

Posted by: Jeff Clavier | Aug 13, 2005 10:23:33 PM

Agreed Jeff. I think its less that I may not want to represent them, then the type of request I may get.

If its a job posting and they're qualified, this is one type of request, if I've met them once and they're asking me to connect them to a significant CEO or VC, it may be an inappropriate request.

Then again, sometimes one meeting with a person gives you enough confidence to in fact be okay with it. So it really is 'a depends'....the problem is that people take it personally when its really not personal.

Renee

Posted by: Renee Blodgett | Aug 14, 2005 11:55:05 AM

The main type of relationship we offer on LinkedIn is one where you are (in principle) willing to recommend your connection to other people you know. I understand that one may occasionally have met an interesting person at a conference and want to "link." However, that should be done very carefully as the consequences can easily be as you describe (though I think most reasonabe people desiring a strong, lasting realtionships will have no problem with a nice, reasoned decline for an introduction).

I think for now, it's best to leave those people off your connections list. If the conference had used a LinkedIn Group, then this would have worked perfectly. When conference participants join a LinkedIn Group for a conference (e.g. like PC Forum, Delphi Group, Kelsey Group), you can "keep tabs" on each other, but there is not the possibility of being asked for intros since a group relationship is weaker than a full "connection."

However, having said that, people do feel they want to use LinkedIn more broadly than just for the top 10% of their address book, so we are looking at what a different level of relationship may look like in terms of associated rights & responsibilities. And it also seems to be that people who accepted too many invitations (or sent too many) are realizing it would be a nice option to re-classify some of these relationships rather than making introductions for people you barely know or disconnecting completely.

Clearly, LinkedIn will continue to evolve if we want to make most of our members happy most of the time.

-Konstantin
www.linkedin.com/p/kguericke

Posted by: Konstantin Guericke | Aug 15, 2005 11:16:15 PM

Renee, I loved your comments regarding how and why to grow your network. I think LinkedIn is great, but realize that I do not want to be in a gatekeeper position, nor do I have the time. Thank you for your thoughts and sharing them with the world.

Best Regards,
Collins Denny
LinkedIn - http://tinyurl.com/dkjl3

Posted by: Collins Denny | Aug 16, 2005 9:18:40 PM

Networking can be abused both in person or online. We've all been at industry events where glad-handers ask for a business card before even engaging in a meaningful conversation. It’s even worse when the attendee works for a large company at a senior position. They get assaulted. The question is does an online networking environment make it too easy for the glad handers? I've used LinkedIn successfully and also had others try to abuse it through me. Just say no ;-)

BTW, I’ve noticed that some people have their networks inaccessible (invisible) even if you are linked with them, particularly recruiters. That’s cheating isn’t it?

Posted by: Kevin Lee | Aug 28, 2005 6:55:39 PM

Great comments, I totally agree that there are members of Linkedin and to some extent Ecademy, who are more interested in the number of contacts they have than the people who make up that number. However, I agree that the system enables us to maintain our own standard by saying no.

People seem to think differently online than they do in reality. The best I had was a guy who went me the Linkedin template and at the bottom, a p.s. no less said 'I'm coming to Canada and would like to pick your brains about the job market'. What do you think I decided to do?

Regarding the last comment about 'hiding', I have never been sure about this. Is it better to show or hide? I have tried both and the only difference seems to be the number or requests I get. I am open to advice on this though.

Cheers
Carl

p.s. Systems wouldn't allow my URL, but you may find me at: https://www.linkedin.com/in/linkedin2carl

Posted by: Carl | Mar 9, 2006 12:51:24 PM

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